Privacy Policy
1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER
1.1
We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data is any data by which you can be personally identified.
1.2
The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Sophia-London. The controller for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.
1.3
This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller). You can recognise an encrypted connection by the string "https://" and the lock symbol in your browser line.
2) DATA COLLECTION WHEN VISITING OUR WEBSITE
When you use our website for informational purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:
- Our visited website
- Date and time at the time of access
- Amount of data sent in bytes
- Source/reference from which you reached the page
- Used browser
- Used operating system
- Used IP address (if applicable: in anonymised form)
The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.
3) COOKIES
To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.
Some cookies serve to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies implemented by us, the processing is carried out either in accordance with Art. 6 para. 1 lit. b GDPR for the execution of the contract or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.
We may work with advertising partners who help us make our internet offering more interesting for you. For this purpose, cookies from partner companies may also be stored on your hard drive when you visit our website (third-party cookies). If we work with the aforementioned advertising partners, you will be individually and separately informed about the use of such cookies and the scope of the information collected within the following paragraphs.
Please note that you can set your browser to inform you about the setting of cookies and to decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:
- Internet Explorer: https://support.microsoft.com/uk/help/17442/windows-internet-explorer-delete-manag
e-cookies - Firefox: https://support.mozilla.org/uk/kb/cookies-erlauben-und-ablehnen
- Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
- Safari: https://support.apple.com/kb/ph21411?locale=de_UK
- Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Please note that if you do not accept cookies, the functionality of our website may be limited.
4) CONTACT
When contacting us (e.g., via contact form or email), personal data is collected. The specific data collected from a contact form is evident from the form itself. This data is stored and used solely for the purpose of responding to your inquiry or for contact purposes and associated technical administration. The legal basis for processing this data is our legitimate interest in responding to your inquiry pursuant to Art. 6 para. 1 lit. f GDPR. If your contact aims at concluding a contract, an additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after final processing of your inquiry, which occurs when it is evident from the circumstances that the matter in question has been conclusively resolved, and provided there are no legal retention obligations.
5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT EXECUTION
Personal data continues to be collected and processed in accordance with Art. 6 para. 1 lit. b GDPR when you provide it to us for contract execution or when opening a customer account. The specific data collected is evident from the respective input forms. You may delete your customer account at any time by sending a message to the address of the Controller mentioned above. We store and use the data you provide for contract execution. After complete processing of the contract or deletion of your customer account, your data will be blocked with respect to tax and commercial retention periods and deleted after these periods expire, unless you have expressly consented to further use of your data or unless further data usage is legally permitted on our part, about which we will inform you accordingly below.
6) USE OF YOUR DATA FOR DIRECT MARKETING
6.1 Subscription to our Email Newsletter
When you subscribe to our email newsletter, we regularly send you information about our offers. The only required information for sending the newsletter is your email address. Providing additional data is optional and is used to address you personally. For sending the newsletter, we use the double opt-in procedure. This means that we will only send you an email newsletter after you have explicitly confirmed that you consent to receive newsletters. We will then send you a confirmation email asking you to confirm that you wish to receive newsletters by clicking on a corresponding link.
By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6(1)(a) GDPR. When registering for the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration to prevent misuse of your email address at a later date. The data collected from you during the newsletter registration process is used exclusively for the purpose of advertising through the newsletter. You can unsubscribe from the newsletter at any time using the link provided in the newsletter or by contacting the responsible party mentioned at the beginning. After unsubscribing, your email address will be promptly deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to further use that is legally permitted, as explained in this statement.
6.2 Sending Email Newsletters to Existing Customers
If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email. In this respect, we do not need to obtain separate consent from you. The data processing is carried out solely on the basis of our legitimate interest in personalized direct marketing in accordance with Art. 6(1)(f) GDPR. If you initially objected to the use of your email address for this purpose, we will not send any emails for marketing purposes. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the responsible party mentioned at the beginning. You will only incur transmission costs at the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will be stopped immediately.
7) DATA PROCESSING FOR ORDER PROCESSING
7.1
The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, to the extent necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution as part of the payment processing, if this is necessary for the payment processing. If payment service providers are used, we will explicitly inform you about this below. The legal basis for the transfer of data is Art. 6 (1) lit. b GDPR.
7.2 Use of Payment Service Providers
- PayPal
If you pay via PayPal, credit card via PayPal, direct debit via PayPal or, if offered, "purchase on account" or "installment payment" via PayPal, we will pass on your payment data as part of the payment processing to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). The transfer is made in accordance with Art. 6 (1) lit. b GDPR and only to the extent necessary for payment processing.
For payment methods such as credit card via PayPal, direct debit via PayPal or, if offered, "purchase on account" or "installment payment" via PayPal, PayPal reserves the right to conduct a credit check. For this purpose, if necessary, your payment data will be passed on to credit agencies in accordance with Art. 6 (1) lit. f GDPR based on PayPal's legitimate interest in determining your creditworthiness. PayPal uses the result of the credit assessment regarding the statistical probability of default for the purpose of deciding on the provision of the respective payment method. The credit check may include probability values (so-called score values). If score values are included in the result of the credit assessment, they have their basis in a scientifically recognized mathematical-statistical procedure. The calculation of score values may include, among other things, address data. For further data protection information, including the credit agencies used, please refer to PayPal's privacy policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.
8) CONTACT FOR REVIEW REMINDER
Own review reminder (no dispatch by a customer review system)
We use your email address to send you a one-time reminder to review your order for the review system we use, provided you have given us your explicit consent in accordance with Art. 6 (1) lit. a GDPR during or after your order. You can revoke your consent at any time by sending a message to the data controller responsible for data processing.
9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS
9.1 Facebook Plugins using Shariff Solution
Additional customs clearance costs and/or import duties are not included in the price and are the responsibility of the customer.
Our website uses so-called social plugins ("Plugins") of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").
To increase the protection of your data when visiting our website, these buttons are not integrated as plugins without restriction, but only embedded using an HTML link on the page. This type of integration ensures that when you visit a page on our website that contains such buttons, no connection is made to Facebook's servers yet. When you click on the button, a new browser window opens and loads the Facebook page where you can interact with the plugins there (possibly after entering your login details).
Facebook Inc., based in the USA, is certified under the EU-US Privacy Shield agreement, which ensures compliance with the data protection level applicable in the EU.
For the purpose and scope of data collection and the further processing and use of data by Facebook, as well as your rights and privacy settings options, please refer to Facebook's privacy policy: https://www.facebook.com/policy.php
9.2 Google+ Plugins using Shariff Solution
Our website uses social plugins ("Plugins") of the social network Google+, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
To increase the protection of your data when visiting our website, these buttons are not integrated as plugins without restriction, but only embedded using an HTML link on the page. This type of integration ensures that when you visit a page on our website that contains such buttons, no connection is made to Google+'s servers yet. When you click on the button, a new browser window opens and loads the Google+ page where you can interact with the plugins there (possibly after entering your login details).
Google LLC, based in the USA, is certified under the EU-US Privacy Shield agreement, which ensures compliance with the data protection level applicable in the EU.
For the purpose and scope of data collection and the further processing and use of data by Google, as well as your rights and privacy settings options, please refer to Google's privacy policy: https://www.google.com/intl/en/policies/privacy/
9.3 Instagram Plugin using Shariff Solution
Our website uses social plugins ("Plugins") of the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").
To increase the protection of your data when visiting our website, these buttons are not integrated as plugins without restriction, but only embedded using an HTML link on the page. This type of integration ensures that when you visit a page on our website that contains such buttons, no connection is made to Instagram's servers yet. When you click on the button, a new browser window opens and loads the Instagram page where you can interact with the plugins there (possibly after entering your login details).
Instagram LLC, based in the USA, is certified under the EU-US Privacy Shield agreement, which ensures compliance with the data protection level applicable in the EU.
For the purpose and scope of data collection and the further processing and use of data by Instagram, as well as your rights and privacy settings options, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388/
10) ONLINE MARKETING
10.1 DoubleClick by Google
This website uses the online marketing tool DoubleClick by Google, operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").
DoubleClick uses cookies to display ads relevant to users, improve campaign performance reports, or prevent users from seeing the same ads multiple times. Google collects data via a cookie ID to determine which ads are displayed in which browsers and to prevent them from appearing repeatedly. The processing is based on our legitimate interest in optimally marketing our website under Article 6(1)(f) GDPR.
Additionally, DoubleClick may use cookie IDs to track conversions related to ad requests. For example, this occurs when a user views a DoubleClick ad and later uses the same browser to visit the advertiser's website and make a purchase. According to Google, DoubleClick cookies do not contain personal information.
Due to the marketing tools used, your browser automatically establishes a direct connection with Google's server. We have no control over the scope and further use of data collected by Google through the use of this tool and therefore inform you based on our current knowledge: By integrating DoubleClick, Google receives information that you have accessed the corresponding part of our website or clicked on an ad. If you are registered with a Google service, Google can associate your visit with your account. Even if you are not registered with Google or have not logged in, it is possible that the provider may obtain and store your IP address.
If you wish to opt out of this tracking procedure, you can disable cookies for conversion tracking by adjusting your browser settings to block cookies from the domain www.googleadservices.com, https://www.google.com/settings/ads, although this setting will be deleted if you delete your cookies. Alternatively, you can learn about setting cookies and make adjustments through the Digital Advertising Alliance at www.aboutads.info. Finally, you can set your browser to notify you about cookie settings and decide individually whether to accept them or exclude the acceptance of cookies for specific cases or in general. If you do not accept cookies, the functionality of our website may be limited.
Google LLC, based in the USA, is certified under the EU-US Privacy Shield Framework, ensuring compliance with EU data protection standards.
For further information on the privacy practices of DoubleClick by Google, please visit: https://www.google.com/policies/privacy/
10.2 Use of Google AdWords Conversion Tracking
This website uses the online advertising program "Google AdWords" and within Google AdWords, the conversion tracking of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to draw attention to our attractive offers on external websites through advertising media (Google AdWords). We can determine how successful individual advertising measures are in relation to the data of the advertising campaigns. This allows us to display advertising that is of interest to you, make our website more interesting for you, and achieve a fair calculation of advertising costs.
The conversion tracking cookie is set when a user clicks on a Google AdWords ad. Cookies are small text files that are stored on your computer system. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Thus, cookies cannot be tracked through the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that personally identifies users. If you do not wish to participate in tracking, you can block this usage by disabling the Google Conversion Tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising under Article 6(1)(f) GDPR.
Google LLC, based in the USA, is certified under the EU-US Privacy Shield Framework, ensuring compliance with EU data protection standards.
For further information on Google's privacy practices, please visit: https://www.google.com/policies/privacy/
You can permanently disable cookies for ad preferences by preventing them from being set through appropriate browser software settings or by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/plugin?hl=en
Please note that certain functions of this website may not be available or may be limited if you disable the use of cookies.